CONTACT CENTER

GCG’s state-of-the-art Contact Center plays a pivotal role in our clients’ comprehensive customer response and targeted outreach programs. Staffed with trained and experienced personnel to handle your project – responsiveness and accuracy are our top priorities. The automated and live response options via the toll-free numbers we provide ensure that callers have access to the most accurate and current information at all times. Our Contact Center has almost unlimited capacity.

 

Our Stats Speak for Themselves

  • Experienced Customer Service Representatives (CSRs) are GCG trained
  • Scalable resources for up to thousands of CSRs operating across our organization on a 24/7 basis to meet surges in call volume
  • More than 33 million calls handled for programs of all sizes and complexities
  • Demonstrated Interactive Voice Response (“IVR”) platform capacity handling as many as 370,000 calls in a single day
  • Eighty percent of calls answered in 20 seconds or less – exceeds the industry standard
  • Multilingual Contact Center Services Available – more than 65 languages to date

Get Informed Fast

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