• Senior Project Manager, Quality Assurance
  • harold.cardona@gardencitygroup.com
  • 614-553-1113
  • Core Strengths

    Contact Center
    Customer Service
    Translation

  • Download VCARD

Harold Cardona

Harold Cardona joined GCG in 2010, bringing with him over 10 years of prior management experience, including a management role at a national cell phone service provider. Mr. Cardona’s ability to quickly assimilate to the GCG culture served as a catalyst for a promotion to Contact Center Supervisor. One of his early contributions to GCG included the formation and implementation of the first Contact Center bilingual (Spanish) team that worked on the Gulf Coast Claims Facility. In 2011 Mr. Cardona was promoted to a Contact Center Manager. During this time, his friendly personality and daily interactions with the contact center staff made him the obvious candidate to take on a rigorous training schedule in GCG’s Training Department, which he balanced his ongoing managerial responsibilities.

Read More

Harold Cardona joined GCG in 2010, bringing with him over 10 years of prior management experience, including a management role at a national cell phone service provider. Mr. Cardona’s ability to quickly assimilate to the GCG culture served as a catalyst for a promotion to Contact Center Supervisor. One of his early contributions to GCG included the formation and implementation of the first Contact Center bilingual (Spanish) team that worked on the Gulf Coast Claims Facility. In 2011 Mr. Cardona was promoted to a Contact Center Manager. During this time, his friendly personality and daily interactions with the contact center staff made him the obvious candidate to take on a rigorous training schedule in GCG’s Training Department, which he balanced his ongoing managerial responsibilities.

Throughout his tenure at GCG, Mr. Cardona has worked with all levels of management on a multitude of projects and has spearheaded the Spanish translation of administration case websites / FAQs and the quality assurance review of translations handled by outside vendors. Harold was promoted to Sr. Project Manager in 2015 where he has been instrumental in assisting GCG’s Quality Assurance Team with the implementation of a Peer Review Process that ensures work is completed according to GCG’s rigorous quality standards.

Prior to joining GCG, Mr. Cardona was a franchisee owner/operator of a tax preparation office and a partner in a nightclub. After selling his businesses, Harold put his entrepreneurial experience to good use at a national cell phone service provider, where he acquired over five years of contact center management experience. There, he directly managed two contact center managers, three supervisors, and over 120 customer service representatives.

Read Less