GCG is pleased to announce the expansion and formal branding of our Business Process Outsourcing (BPO) services as GCG Solutions. Based in GCG’s 60,000 square-foot, state-of-the-art service center in Dublin, Ohio, and supported by additional facilities in New York, Seattle, Ontario, Canada, and abroad, GCG Solutions offers vital time-sensitive project administration components for corporate and institutional clients across a range of industries, including financial, insurance and consumer product.
GCG Chief Information Officer, Janet Brown, and Senior Vice President, Angela Ferrante, are featured as 2017 Women Worth Watching in Profiles in Diversity Journal. Brown and Ferrante are among a distinguished and highly selective group of global female leaders who are changing our workplaces and our world with their commitment to drive our culture of excellence through business strategy, cutting-edge technology, and operational efficiency.
GCG SVP, Operations, Brian Burke, authored his third in a five-part series of articles for Contact Center Pipeline. This installment focuses on best practices for preparing contact center operations to respond quickly when business and client needs change.
GCG Announces Integration with Canada’s Leading Claims Administrator, Crawford Class Action Services, Debuts International Brand Identity
Garden City Group, LLC (GCG), a wholly-owned subsidiary of Crawford & Company® and a leading global provider of settlement administration solutions, is pleased to announce it has added Canada’s oldest and most trusted class action claims administrator – Crawford Class Action Services – to its portfolio. The integration brings together two reputable leaders with a combined half-century of expertise in government, legal, technology and operations and strengthens GCG’s capacity to provide premier administration services to clients across North America.
GCG SVP, Operations, Brian Burke, authored the second article in a five-part series for Contact Center Pipeline. His second installment focuses on best practices for setting goals and rewarding employees.
Garden City Group, LLC℠ (GCG®) Appoints Niki Mendoza to Vice President of Client Strategy and Development
NEW YORK (MAY 30, 2017) – Garden City Group, LLC℠ (GCG®), a leading provider of legal administration solutions, today announced that class action attorney Niki Mendoza has joined its team as vice president, client strategy and development. Mendoza, a recognized expert in class action law, brings more than 20 years’ litigation experience to GCG’s development team.
GCG SVP, Operations, Angela Ferrante was quoted in an April 20 article entitled, “Your favorite retailer has filed for bankruptcy; Now what?”
Developing Long-Term Employees: How to engage, retain and grow your contact center’s greatest assets
GCG SVP, Operations, Brian Burke, authored his first in a five-part series of articles for Contact Center Pipeline. His first installment focuses on best practices for instructing call center leadership to effectively develop long-term employees.
On April 4, Angela Ferrante, GCG SVP, Operations, accepted two awards on behalf of GCG at Global M&A Network’s 9th Annual Turnaround Atlas Awards. GCG was honored as 2017 Bankruptcy Administrative Services Firm of the Year, and was also awarded with Private Equity Turnaround of the Year (Mid-Market Segment) – Quicksilver Resources.
Garden City Group, LLC℠ (GCG®) Restructuring Team Awarded Top Honors at The M&A Advisor’s 11th Annual Turnaround Awards
Garden City Group, LLC℠ (GCG®), a wholly-owned subsidiary of Crawford & Company® and a leading provider of legal administration and technology solutions, today announced that it has received two prestigious awards from The M&A Advisor for its outstanding operational and technological achievements in the $2 billion chapter 11 restructuring of oil and gas company, Quicksilver Resources.