Customer Information


Letter to CustomersClick Here


Customer Frequently Asked Questions

1. What was announced?

We are pleased to have announced that we have entered into an agreement pursuant to which MedQuist and CBay have agreed to purchase substantially all of Spheris’ assets. This transaction should allow customers to continue receiving high-performing services through a company with a stronger capital structure

Spheris intends to implement the transaction under Chapter 11 of the United States Bankruptcy Code in the United States Bankruptcy Court for the District of Delaware (the “Court”). Spheris India, a subsidiary of the Company, will be part of the proposed transaction but will not file for bankruptcy.

We expect operations to continue as usual during the restructuring process.

2. Why is Spheris doing this?

Throughout the past year, Spheris has taken steps to strengthen its operations and customer service, and these initiatives are already achieving solid results. You may also know that Spheris has also been engaged in constructive discussions with certain key constituents of the Company to identify ways to enhance financial flexibility for our operations. The process is expected to address our capital structure and transition our business to an entity with greater financial flexibility, allowing further improvement and investment in the business, which is good news for the Company and those we serve.

3. What is Section 363 of the Bankruptcy Code and how long before the transaction closes?

This is a section of the United States Bankruptcy Code that helps companies complete sales or transactions. Other parties will have an opportunity to submit higher and better offers under this Court-supervised process. Subject to certain conditions, we expect that the sale will be completed in the first half of 2010.

4. How will this process affect day-to-day operations?

During this process, the Company expects its operations will continue as usual. Throughout this process, we will remain focused on customer satisfaction, and expect to receive financing to help us meet our post-petition obligations to customers, employees and suppliers.

5. Who is MedQuist/CBay?

MedQuist and CBay are portfolio companies of CBaySystems Holdings Ltd. and leading providers of medical transcription software and services.

6. What would you do if another party makes a competing offer?

The Court will supervise a process that will allow other parties to have an opportunity to submit higher and better offers. We believe that the process will transition our business to an entity with greater financial flexibility, allowing further improvement and investment in the business.

7. Will management change as a result of the restructuring process?

We anticipate that MedQuist/CBay will offer employment opportunities to the majority of our employees.

8. Where can I go for additional information?

Additional information is available through the Company’s website, www.spheris.com.

9. How will customers be affected?

We expect that it will remain business as usual throughout the restructuring process. We will continue providing the same high quality service our customers have come to expect.

10. Why should I continue to do business with Spheris?

We expect customers will continue to receive high-performing services through a company with a stronger capital structure. The process is expected to transition our business to an entity with greater financial flexibility, allowing further improvement and investment in the business, which is great news for our company and our customers. Throughout this process, we remain committed to delivering outstanding performance and high quality service to our customers.

11. What can I expect in the future?

The process is expected to transition our business to an entity with greater financial flexibility, allowing further improvement and investment in the business, which is great news for our company and our customers.

12. Reliability is important to me. Will you still fulfill requests in a timely manner while maintaining quality?

Yes. Throughout this process we expect to continue to operate our business in the same manner as always and we will remain focused on providing our customers with the highest quality services and swift turnaround time.